Shipping Policy

• Standard Shipping — complimentary for website orders delivered within all 50 United States, including Alaska and Hawaii.
• Expedited Shipping — $100.
• Expedited Shipping is complimentary for orders of $20,000 or more before applicable sales tax.

• In-stock orders are generally prepared and tendered to the carrier within 5 business days after payment has been successfully confirmed.
• For ACH and bank payments, fulfilment begins only after payment has successfully cleared.
• Custom production based on a Mopaier Eternal standard design takes approximately 1 week, excluding shipping. Fully original designs created by our design team and approved customizations of Exotic Collection pieces take approximately 3 to 4 weeks, excluding shipping.
• Production begins only after the required payment or deposit has cleared and all designs, sizing, gemstones, materials, specifications, and client selections have received final approval. These timeframes are good-faith estimates, not guaranteed completion dates, and complex designs, additional revisions, or specially sourced materials may require additional time. Where a quote or invoice states a different estimate, that estimate controls.
• If an unexpected delay prevents shipment within the stated timeframe, Mopaier Eternal will contact the customer with updated shipment information and the available options.
• Where applicable law requires a delay notice, a cancellation option, or a refund, those rights remain available and are not limited by this policy.

• Shipments are dispatched via UPS or FedEx. Carrier selection may depend on destination, order type, shipment requirements, and order value.
• All shipped orders require signature confirmation. If the recipient is unavailable, the carrier's redelivery or retrieval options may be used.
• Carrier tracking information is sent automatically once an order ships.
• For purchases up to and including $20,000, carrier declared value is $300. For purchases above $20,000, carrier declared value is $1,000.
• Declared value is a carrier declaration and is not a separate insurance policy provided by Mopaier Eternal. Nothing here limits rights that cannot legally be waived.
• Certain exceptionally high-value purchases may require specialized delivery arrangements. Our team will contact the purchaser directly to coordinate delivery.

• Shipping-address changes may be requested before shipment by contacting Client Services.
• For security, address changes are subject to identity and order verification and may delay fulfilment.
• An address cannot be changed once the shipment has been tendered to the carrier.
• We do not ship website orders to PO Boxes or to freight-forwarding services or addresses.
• International orders are handled separately through Client Services.

If a shipment is reported missing, damaged, or incorrectly delivered, please contact support@mopaiereternal.com with your order number, tracking number, and a description of the issue.

Mopaier Eternal will assist with the applicable carrier investigation. Customers may be asked to cooperate with reasonable requests from Mopaier Eternal or the carrier.

Each missing, damaged, incorrect, or misdelivered shipment is reviewed individually based on the circumstances, available documentation, carrier findings, product availability, and applicable law. Following review, Mopaier Eternal may offer an appropriate resolution, which may include correction, replacement, reshipment, refund, or another mutually agreed resolution. No particular remedy is guaranteed except where required by applicable law.

Except where otherwise required by applicable law or agreed in writing, website orders are shipment contracts. Mopaier Eternal performs its delivery obligation by properly packaging the correct, conforming item and duly tendering it to the selected carrier at origin; it does not undertake to deliver at a particular destination on a particular date.

Title and risk of loss pass to the customer after that tender, except where applicable law requires otherwise. Mopaier Eternal nonetheless arranges signature-required transport with carrier declared value and will assist with the applicable carrier investigation as described above.

Where applicable law places the risk of loss on the seller until the customer takes physical possession, that law controls to the extent of any conflict with this section. The full shipment-contract provision appears in the Terms of Sale & Use at /legal/terms.

• Do not send any item to Mopaier Eternal without prior written authorization, a service authorization number, and item-specific shipping instructions issued by Client Services.
• Our receiving address is never published; it is provided only with an authorization.
• Authorized service shipments must use secure, discreet packaging with tracking and signature, must be tendered in person to staffed carrier counters, and should be photographed before dispatch. Keep the carrier receipt.
• Carrier declared value is a declaration to the carrier and is not necessarily insurance. Customers are responsible for arranging any coverage they consider appropriate.
• Unauthorized shipments may be refused or returned at the sender's expense.
• Nothing in this section limits rights or remedies that cannot legally be waived. Full service terms are set out in the Aftersales & Cancellation Policy at /legal/aftersales.

International purchases are available only after Client Services approval and are completed through an individually prepared invoice.

• Carrier, shipping price, destination eligibility, declared value, and delivery arrangements are determined individually for each approved international order.
• Unless the invoice expressly states otherwise, prices and payments are denominated in USD. The customer's payment provider may display or process a local-currency conversion.
• The customer is responsible for conversion charges, bank fees, duties, import taxes, brokerage fees, customs charges, and similar destination costs.
• We do not ship to destinations restricted by U.S. sanctions or export controls, applicable law, carrier restrictions, payment-provider restrictions, security requirements, insurer requirements, or Mopaier Eternal's operational capabilities.
• Full payment is required before shipment, unless an approved custom-order invoice states a deposit schedule.
• Eligible customers may be offered a Stripe-hosted invoice using Cards, Link, ACH Direct Debit, Alipay, or WeChat Pay where available. Payment-method availability depends on customer location, device, invoice currency, transaction amount, and Stripe eligibility.
• ACH Direct Debit, Alipay, and WeChat Pay are immediate or asynchronous payment methods and do not receive the manual-capture 24-hour cancellation window described in the Aftersales & Cancellation Policy.
• Invoice-specific terms are presented before payment and identify the item and specification, currency, price, shipping, payment schedule, production estimate, cancellation and final-sale treatment, duties, destination, and any special delivery conditions.
• Where invoice-specific terms conflict with these general commercial terms, the invoice-specific terms control that transaction only, except where prohibited by applicable law.

For shipping, tracking, or delivery questions, please write to support@mopaiereternal.com with your order number.