Privacy Notice

• Mopaier Eternal does not sell customer personal information.
• We do not use customer personal information for targeted advertising.
• We do not send promotional or marketing email campaigns.
• Customer email is used for legitimate functions such as accounts, security, transactions, order communication, shipping communication, and customer support.

• Identity and contact details, including name, email address, telephone number where provided, and shipping address.
• Account information, including favorites, cart contents, saved preferences, and language selection.
• Order and payment information, including order history, payment status, authorizations, captures, refunds, cancellations, invoices, and fulfilment records.
• Custom-design information, including submissions, drawings, measurements, images, communications, and approvals.
• Shipping and tracking information, including carrier, tracking number, and delivery status.
• Technical and security information, including authentication data, security and fraud-prevention signals, device and browser information, IP address, server logs, cookies, and session data.

• Directly from you, when you create an account, place an order, or contact Client Services.
• Automatically, when you use the website, through necessary cookies, local storage, session storage, and server logs.
• From service providers, such as our payment processor and carriers, in connection with payment, fraud prevention, and delivery.

• To create and maintain your account and keep you signed in securely.
• To process orders, payments, authorizations, refunds, cancellations, and invoices.
• To prepare, ship, and track your order and to resolve delivery issues.
• To develop and communicate about custom commissions.
• To prevent fraud, secure the website, and protect customers and Mopaier Eternal.
• To provide customer support and respond to enquiries.
• To comply with legal, tax, accounting, and record-keeping obligations.

We share only the information necessary for each provider to perform its function. We do not sell personal information and we do not share it for targeted advertising.

• Stripe — payment processing, payment authorization and capture, refunds, invoicing, and payment fraud prevention.
• Supabase — database, authentication, and secure application storage.
• Vercel — application hosting and delivery.
• Cloudflare R2 — storage and delivery of product media.
• Resend — transactional order and account email delivery.
• UPS and FedEx — shipment, delivery, and tracking.

We may also disclose information where required by law, legal process, or to establish, exercise, or defend legal claims.

We use only cookies and browser storage that are necessary for the website to function — for example authentication and session continuity, security and fraud prevention, cart and favorites continuity, and language preference.

We do not use advertising cookies and we do not operate a targeted-advertising programme.

We retain personal information for as long as necessary for the purposes described in this notice.

Records may be retained for longer where reasonably necessary for transactions, tax and accounting, security, fraud prevention, payment disputes and chargebacks, legal obligations, and the establishment or defence of legal claims.

We apply access controls, encryption in transit, database row-level security, authenticated administrative access, and restricted internal access to customer data.

No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

This website is intended for adults. We do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will delete it.

Mopaier Eternal operates from the United States, and information is processed and stored in the United States and, where a service provider operates globally, in other locations. If you contact us or order from outside the United States, you understand that your information will be processed in the United States.

• Depending on where you live, you may have the right to access, correct, or delete your personal information, to appeal a decision on a request, and not to be discriminated against for exercising these rights.
• Account deletion and privacy requests may be submitted to support@mopaiereternal.com.
• For security, we verify the identity of the person making a request before acting on it.
• We aim to respond within 45 days, or within the period required by applicable law.
• Some information may be retained after a deletion request where retention is permitted or required, including for transactions, tax and accounting, security, fraud prevention, disputes and chargebacks, legal obligations, and legal claims.

We may update this notice from time to time. The effective date above indicates when this version took effect. Questions may be sent to support@mopaiereternal.com.